Refund Policy
Last updated: April 7, 2026
1. Refund Eligibility
Refunds are applicable when materials delivered do not match the specifications agreed upon at the time of order, are damaged during transit, or fail quality inspection against BIS/ISO standards. Refund requests must be raised within 48 hours of delivery.
2. Non-Refundable Scenarios
Refunds are not applicable for buyer's change of mind after order confirmation, market price fluctuations post-order, materials already used or processed, custom-cut or specially fabricated items, or delays caused by force majeure events.
3. Refund Process
To initiate a refund, submit a request through your HeyBuildex account dashboard or contact our support team with your order ID, photographic evidence of the issue, and a description of the discrepancy. Our quality team will review and respond within 3 business days.
4. Inspection & Verification
HeyBuildex may arrange a third-party inspection to verify claims. The inspection cost is borne by HeyBuildex if the claim is valid, or by the buyer if the claim is found to be unsubstantiated. Inspection reports are final and binding.
5. Refund Timeline
Approved refunds are processed within 7–10 business days. Refunds are credited to the original payment method. For bank transfers, allow an additional 2–3 business days for the amount to reflect in your account.
6. Replacements
In lieu of a refund, buyers may opt for a replacement of materials at no additional cost. Replacement deliveries are prioritized and typically dispatched within 5 business days of approval, subject to material availability.
7. Contact for Refunds
For refund-related queries, contact our support team at support@heybuildex.com or call +91 98765 43210 during business hours (Mon–Sat, 9 AM – 6 PM IST).